General Terms and Conditions

This page sets out the terms and conditions that govern your use of Bahigo’s online casino and sports betting services in Canada. It explains the relationship between you and us, your responsibilities as an account holder, and the rules that apply to activities on the platform. By registering or using our services you agree to comply with these terms and any other policies we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account per person is permitted. You must provide true personal information and promptly update any changes to your name, address or contact details. Keep your password confidential and notify us immediately if you suspect unauthorized access. We may suspend or close accounts where we believe the account holder has breached these terms, engaged in fraud, or used the account in a way that risks other users or our operations.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory and located in a jurisdiction where our services are permitted. We require that account holders have the legal capacity to enter into these terms. We will ask for identity and address verification at registration or before any withdrawal to comply with applicable checks. Accounts failing verification may be restricted or closed.

Acceptable platform use

You agree to use the platform lawfully and fairly. Prohibited conduct includes multi-accounting, collusion, exploiting software bugs, and attempting to manipulate games or odds. Attempts to transfer funds between accounts, use stolen payment details, or place bets on behalf of banned users are not allowed. We reserve the right to withhold winnings and close accounts where abuse is suspected.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific promotional terms in addition to these conditions. Bonuses are limited to one per person, household, device or IP unless stated otherwise. Wagering requirements, eligible games, maximum bet limits while wagering, and expiry periods will be stated in each offer. We may withhold or reclaim bonus funds and winnings where we believe a promotion has been abused.

Deposits and withdrawals

Payments must be made using payment methods available in Canada and in accordance with our cashier rules. Minimum and maximum deposit and withdrawal amounts will be shown in your account. Withdrawals are subject to verification checks and may require additional documentation. We aim to process e-wallet withdrawals quickly and card or bank transfers within a reasonable timeframe; processing times may vary by provider. Fees may apply from third parties and may be passed to you if noted in our cashier terms.

Dispute resolution

If you have a complaint please contact our support team so we can review the matter. We will investigate disputes in good faith and respond within a reasonable period. If we cannot resolve the dispute internally we will provide information on available independent dispute resolution options where applicable in Canada.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be communicated via the site or by email where possible. Continued use of our services after changes are posted constitutes acceptance of the updated terms. Check this page regularly to stay informed of any updates.