Data Privacy Policy

This Privacy Policy explains how Bahigo collects, uses, stores and protects personal information when you register, play or browse our online casino and sportsbook in Canada. We respect your privacy and describe below the kinds of data we collect, how we use it, who we share it with, and the controls available to you. If you have questions about our practices, contact our support team through your account.

Types of Data We Collect

We collect several categories of information necessary to operate accounts, process payments and provide a secure service. This includes data you provide directly, technical details from your device, and transactional records of your activity on the site.

Personal Data

Personal data includes your name, date of birth, email address, phone number, postal address, government ID for identity verification, and any documents you upload for KYC. We also store communication records when you contact support.

Technical Data

Technical data covers device identifiers, IP address, browser type and settings, operating system, language preference, and mobile device information. We collect this automatically to help secure accounts and optimise site performance on desktop and mobile.

Transactional Data

Transactional data includes deposit and withdrawal history, payment method details (tokenised where possible), bets placed, game activity, bonus use, and timestamps for account events. We retain records needed for account management, fraud prevention and regulatory compliance.

How We Use Your Information

We use your data to create and maintain your account, process deposits and withdrawals, verify identity, prevent fraud and money laundering, provide customer support, and operate the sportsbook and casino features. We may also use anonymized or aggregated data for analytics and to improve site functionality. We do not use personal data for marketing unless you consent.

Data Protection Practices

We protect personal information using technical and organisational measures such as encryption in transit, access controls, and secure storage. Access to personal data is limited to staff and contracted service providers who need it to perform their roles. We monitor systems for suspicious activity and take steps to prevent unauthorised access.

Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to remember preferences, keep you logged in, secure sessions, measure site performance and deliver essential functionality. Some cookies are necessary for the service to function while others support analytics. You can manage cookie settings in your browser; however, disabling certain cookies may affect site features.

User Rights

Canadian users have rights over their personal information, such as accessing the data we hold, requesting corrections, and asking for deletion where applicable. You may also object to certain processing or request restrictions on how we use your data. We will assess requests in line with applicable privacy rules.

Access, Correction and Deletion

To access, correct or request deletion of your information, log in to your account or contact customer support. We may require verification before making changes. In some cases we must retain records for legal or compliance reasons even after an account is closed.

Information Sharing and Third Parties

We share personal data with third-party service providers that support payment processing, identity verification, fraud prevention, game and platform providers, and technical hosting. These partners process data under contract and are required to protect it. We may also disclose information to comply with legal obligations or to respond to lawful requests.

Privacy Policy Updates

We may update this policy to reflect changes in our operations or legal requirements. When we make material changes we will notify logged-in users on the site. Continued use of the service after updates indicates acceptance of the revised policy.